ISO 27001 Aligned Information Security
Enterprise information security teams require scheduling vendors to demonstrate structured information security management. Schedly maintains security controls aligned with ISO 27001's information security management framework — providing enterprise security teams the assurance they need to approve scheduling infrastructure.
Regulation: ISO/IEC 27001:2022 — Information Security Management Systems (ISMS)
The ISO/IEC 27001:2022 — Information Security Management Systems (ISMS) requirements that apply to scheduling
Information security risk assessment
ISO 27001 requires systematic identification, analysis, and evaluation of information security risks. Schedly conducts regular risk assessments covering scheduling data assets, access controls, and third-party integrations.
Access control management
The standard requires that access to information assets be controlled and managed. Schedly implements role-based access controls, multi-factor authentication, and principle of least privilege for all data access.
Cryptographic controls
ISO 27001 requires appropriate use of cryptography to protect information confidentiality and integrity. All Schedly data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
Supplier relationships
The standard requires managing information security risks associated with suppliers and third parties. Schedly conducts security reviews of critical third-party vendors (cloud providers, payment processors) and maintains contractual security requirements.
Compliance built into every plan
These features ship on every Schedly account — not locked behind expensive enterprise tiers.
Security documentation for vendor reviews
Schedly provides security documentation for enterprise vendor reviews, including information security policies, encryption specifications, and access control descriptions.
Data encryption at rest and in transit
AES-256 encryption at rest and TLS 1.2+ in transit covers all booking data, intake form submissions, and customer information throughout Schedly's infrastructure.
Access logging and monitoring
Schedly maintains access logs for all administrative and data access events, supporting the monitoring requirements of enterprise information security programs.
Incident response procedures
Schedly maintains documented incident response procedures for security events, with defined notification timelines for affected customers in the event of a security incident.
Built security-first, from the infrastructure up
Every layer of the Schedly stack is designed for regulated industries.
AES-256 Encryption
All booking data, intake forms, and client PHI is encrypted at rest and in transit using AES-256.
SOC 2 Type II Certified
Annual third-party audits verify our infrastructure controls. Certificate available on request.
Audit Logs & Access Controls
Every data access is logged. Role-based permissions ensure only authorized staff see protected records.
Isolated Data Infrastructure
Client data is siloed per account. Multi-tenant architecture is designed so data never co-mingles.
Automated Data Retention
Configure data retention windows that match your compliance policy. Deletions are permanent and auditable.
BAA Available on Pro+
Business Associate Agreements are available on Professional and Enterprise plans with one-click execution.
Your Compliance Setup Checklist
Check off each step as you complete your compliant scheduling setup.
Business Associate Agreement ready to sign
For practices and businesses that require a signed BAA, Schedly offers a standard BAA on Professional and Enterprise plans — executable directly in your dashboard with no legal back-and-forth.
- Executed in your Schedly dashboard in minutes
- No attorney required — pre-approved standard language
- Covers all PHI processed by Schedly on your behalf
- Renewed automatically with your subscription
Information Security Due Diligence for Enterprise Scheduling Vendors
Enterprise procurement teams increasingly apply rigorous information security review to all SaaS vendors — including scheduling tools that might initially appear low-risk. The reality is that scheduling software processes meaningful personal data: employee calendars, client contact information, intake form responses, and in some cases financial data. Enterprise security teams that treat scheduling vendor selection with the same rigor they apply to CRM or document management vendors protect their organizations from data exposure risks that informally selected tools introduce. The minimum security standards that should be verified for any scheduling vendor include: encryption at rest and in transit, access control mechanisms, incident response procedures, and subprocessor transparency (knowing which third parties have access to your data).
ISO 27001 and the Information Security Management System Framework
ISO 27001 is the international standard for information security management systems. Unlike point-in-time security certifications, ISO 27001 certification requires implementing a systematic framework for identifying, treating, and monitoring information security risks — and maintaining that framework through continuous improvement. For enterprise buyers, ISO 27001 certification from an accredited certification body provides a higher level of assurance than self-reported security controls, because the certification involves independent third-party audit of both the controls documentation and their actual implementation. Scheduling vendors with ISO 27001 certification have demonstrated to an external auditor that their security management practices meet the standard's requirements — a stronger assurance than vendor questionnaire responses alone.
Building a Vendor Security Program That Covers Scheduling Infrastructure
Enterprise information security programs that include scheduling software in their vendor review cycle should assess four categories: data handling (what personal data is collected, how it's stored, who can access it), security controls (encryption, access management, vulnerability management), third-party risk (which subprocessors handle data, under what contractual controls), and business continuity (uptime guarantees, disaster recovery, data backup). Scheduling vendors that can provide clear, verifiable documentation in all four categories meet the standard for enterprise approval. Vendors that are evasive or documentation-deficient in any category warrant escalation to security leadership before deployment.
Compliance Questions Answered
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