PIPEDA-Compliant Scheduling in Canada
Canadian businesses collecting personal information through appointment scheduling must comply with PIPEDA. Schedly's booking platform includes the consent, transparency, and data rights tools required by Canada's federal private sector privacy law.
Regulation: Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5
The Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5 requirements that apply to scheduling
Meaningful consent
PIPEDA requires meaningful consent for collecting personal information. Schedly's booking forms allow you to add explicit consent checkboxes with clear explanations of data use.
Limited collection and use
Collect only the personal information necessary for scheduling purposes. Schedly's configurable intake forms let you control precisely what is collected.
Accuracy and retention
Personal information must be accurate and retained only as long as necessary. Schedly provides data correction and deletion tools to meet these principles.
Individual access rights
Individuals have the right to access their personal information held by your organization. Schedly's client export tools support fulfilling these requests.
Compliance built into every plan
These features ship on every Schedly account — not locked behind expensive enterprise tiers.
Consent capture at booking
Add explicit consent checkboxes to booking intake forms with clear descriptions of how personal information is used for scheduling purposes.
Canadian timezone and payment support
Schedly supports all Canadian timezones (ET, CT, MT, PT, AT, NT) and CAD currency via Stripe — for a fully Canadian scheduling experience.
Data access and deletion tools
Export or permanently delete all personal information associated with any Canadian client to fulfill PIPEDA access and correction requests.
Privacy policy integration
Link your PIPEDA-compliant privacy policy directly from your Schedly booking page so clients can review your data practices before booking.
Built security-first, from the infrastructure up
Every layer of the Schedly stack is designed for regulated industries.
AES-256 Encryption
All booking data, intake forms, and client PHI is encrypted at rest and in transit using AES-256.
SOC 2 Type II Certified
Annual third-party audits verify our infrastructure controls. Certificate available on request.
Audit Logs & Access Controls
Every data access is logged. Role-based permissions ensure only authorized staff see protected records.
Isolated Data Infrastructure
Client data is siloed per account. Multi-tenant architecture is designed so data never co-mingles.
Automated Data Retention
Configure data retention windows that match your compliance policy. Deletions are permanent and auditable.
BAA Available on Pro+
Business Associate Agreements are available on Professional and Enterprise plans with one-click execution.
Your Compliance Setup Checklist
Check off each step as you complete your compliant scheduling setup.
Business Associate Agreement ready to sign
For practices and businesses that require a signed BAA, Schedly offers a standard BAA on Professional and Enterprise plans — executable directly in your dashboard with no legal back-and-forth.
- Executed in your Schedly dashboard in minutes
- No attorney required — pre-approved standard language
- Covers all PHI processed by Schedly on your behalf
- Renewed automatically with your subscription
PIPEDA and Canadian Privacy Law for Service Business Scheduling
Canada's federal privacy law for private-sector organizations, PIPEDA (the Personal Information Protection and Electronic Documents Act), establishes 10 Fair Information Principles that govern how businesses collect, use, and disclose personal information. For service businesses scheduling Canadian clients, PIPEDA applies to the collection of appointment data: name, contact information, appointment history, intake form responses, and payment information are all personal information under PIPEDA's definition. The accountability principle requires that your organization designate someone responsible for PIPEDA compliance and that you have documented policies and procedures for personal information management.
Meaningful Consent: PIPEDA's Central Requirement for Data Collection
PIPEDA's consent requirement is more demanding than simply having a terms of service checkbox. Meaningful consent requires that individuals know and understand what they're consenting to: specifically, what information is being collected, why it's being collected, how it will be used, and with whom it may be shared. For appointment scheduling, this means your booking page should clearly communicate that you're collecting personal information for the purpose of scheduling and service delivery, that this information may be shared with your scheduling system provider (Schedly) as a data processor, and how long the information will be retained. Schedly's intake forms allow you to add consent capture fields with this contextual information.
Provincial Privacy Laws: PIPEDA and the Alberta/Quebec Variations
While PIPEDA is Canada's federal private-sector privacy law, three Canadian provinces have enacted their own substantially similar provincial laws: Alberta's Personal Information Protection Act (PIPA), British Columbia's Personal Information Protection Act, and Quebec's Act respecting the protection of personal information in the private sector (Law 25). Organizations conducting business entirely within one of these provinces may be subject to the provincial law rather than PIPEDA — though the principles are substantially similar. Quebec's Law 25, which imposed significant new requirements starting in 2022 and 2023, is particularly notable for its enhanced consent requirements, mandatory privacy impact assessments, and expanded individual rights. Quebec-focused businesses should review Law 25 requirements alongside PIPEDA when designing their scheduling privacy practices.
Compliance Questions Answered
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