Scheduling for
Mental Health Practices
Focus on your clients, not your calendar. HIPAA-eligible scheduling with secure intake forms, telehealth links, and automated reminders for therapists and counselors.
Secure intake and booking for sensitive practices
PHI never exposed in calendar invites or confirmation emails
Therapists using automated reminder sequences
Missed sessions cost practices $100 to $300 each
Clients book at their own pace, with full privacy
No receptionist required for new client intake
Automate every mental health practices workflow
From first inquiry to completed appointment, Schedly handles the scheduling logistics.
Initial Consultations
New clients complete a secure intake form before their first session. Arrive ready to focus on the therapeutic relationship, not paperwork.
Recurring Weekly Sessions
Clients book their recurring slot once and it auto-populates on both calendars. Continuity of care, zero scheduling friction.
Telehealth Sessions
Generate unique, secure video links for every teletherapy session. HIPAA-compliant links kept separate from PHI.
Group Therapy Sessions
Schedule group therapy with capacity limits. Participants book individually and receive individual, privacy-preserving confirmations.
Crisis Intake Appointments
A dedicated same-day booking type for urgent intake. Reserve slots and make them visible only to referral partners.
Built for mental health practices workflows
Purpose-built features that understand how you actually work.
HIPAA-safe confirmations
Confirmation and reminder messages are stripped of all PHI. The client's name and appointment time are sent -- no diagnosis, no session notes, no treatment info.
Cancellation policy enforcement
Define your cancellation window -- 24 hours, 48 hours, or whatever your practice requires. Clients who cancel late are charged your configured fee automatically.
Session payment collection
Require copay or session fee at booking via Stripe. Clients pay when they book, eliminating billing awkwardness at session end.
"As a private practice therapist, HIPAA compliance was non-negotiable. Schedly gave me online booking, automated reminders, and a signed BAA -- all in one tool at a price that actually makes sense for a solo practice. My no-shows went from monthly headaches to a complete non-issue."
The Therapist's Guide to HIPAA-Compliant Scheduling Software
For mental health providers, the stakes around client privacy are extraordinarily high. A scheduling system that exposes client names, appointment times, or any information that could identify someone as a mental health patient creates real legal and ethical liability. At the same time, the administrative burden of manual scheduling -- playing phone tag with new clients, sending manual reminders, managing cancellations -- pulls therapists away from the clinical work they are trained to do. The right scheduling software solves the compliance and the efficiency problem simultaneously.
HIPAA Requirements for Therapy Appointment Scheduling
Under HIPAA, any software that handles Protected Health Information (PHI) on behalf of a covered entity -- including a therapy practice -- must sign a Business Associate Agreement (BAA). Many scheduling tools are not HIPAA-eligible, leaving practices in a compliance gray zone. Schedly provides a BAA on Professional and Enterprise plans and designs its confirmation and reminder messages to exclude PHI entirely, so that even if a message is intercepted, it reveals only that an appointment exists, not its nature.
Managing Cancellations and No-Shows in Therapy
Therapy practices face a particular challenge with cancellations. A missed session represents lost revenue and, more importantly, a gap in client care. Automated reminder sequences dramatically reduce casual no-shows. For practices that see a persistent cancellation pattern, Schedly's cancellation policy enforcement allows you to require a minimum notice period and charge a configurable late-cancel fee via Stripe. Combined, these tools can reduce no-show-related revenue loss by more than 50%.
Common questions
Stop Losing Bookings to
Scheduling Friction.
Schedly puts your calendar to work around the clock. Every lead, every client, and every meeting lands exactly where it should, automatically.