Schedly + Twilio
Send custom SMS messages from Schedly booking events via Twilio and Zapier.
Connect Schedly to Twilio via Zapier to send custom SMS messages triggered by booking events -- confirmations, reminders, follow-ups, and notifications to any phone number from your Twilio account.
What you can do with Twilio
Custom SMS confirmations
Send branded SMS confirmation messages from your own Twilio phone number when new bookings are made.
Internal team alerts
Use Twilio to send SMS notifications to staff members when new bookings are assigned to them.
Connect in minutes
No developer required. Set up the Twilio integration yourself in your Schedly dashboard.
Create your Schedly account
Sign up for Schedly free — no credit card required. Your free plan includes unlimited bookings and calendar sync.
Connect Twilio
Navigate to Integrations in your Schedly dashboard and click Connect Twilio. Follow the OAuth flow to authorize the connection.
Configure your event types
Enable the Twilio integration on any event type where you want it active. Configure your preferences and you're live.
Common questions
Custom SMS Infrastructure: When Schedly's Built-In Reminders Need Extension
Schedly's built-in SMS reminder system handles the standard client reminder workflow comprehensively -- confirmation texts, 24-hour reminders, 2-hour reminders, all delivered from a Schedly-managed number. The use case for adding Twilio via Zapier is the SMS communication that extends beyond client reminders: staff notifications from a business number, custom SMS workflows to specific phone numbers not in the booking, two-way SMS conversations that Twilio supports but Schedly's one-way reminder system does not, and bulk SMS communications to client segments.
Staff Notification via Twilio SMS
One of the most impactful Twilio use cases in the Schedly context is staff notification. When a new high-value booking is made -- a VIP client, a specific appointment type, a booking during off-hours -- Zapier can trigger a Twilio SMS to the responsible team member's phone number immediately. Unlike email notifications that may sit unread for hours, SMS notifications from a business phone number are seen within minutes. For time-sensitive bookings where the staff member needs to take immediate action, Twilio-powered SMS notifications deliver the immediacy that email cannot.
Building Two-Way SMS Workflows
Twilio's programmable SMS capability enables two-way SMS conversations -- a capability that Schedly's built-in reminder system does not support. Advanced integrations can build workflows where a client receives a Twilio SMS reminder and can reply with keywords to confirm, cancel, or request a reschedule, with Zapier processing the reply and taking the appropriate action in Schedly. While these advanced two-way SMS workflows require more technical configuration than standard Zapier automation, they create a client communication experience that feels natural and responsive -- particularly for client populations that prefer SMS to email for all communications.
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