Patient appointments. Scheduled securely.
Professional patient scheduling that respects privacy.
Patients expect to book healthcare appointments as easily as they book everything else. Schedly gives your practice a professional, HIPAA-compliant self-booking system that reduces front desk calls and increases appointment volume.
The exact flow your clients experience
From first click to confirmed booking — every step automated by Schedly.
Configure your appointment types
Create event types for initial consultations, follow-ups, telehealth visits, and procedures — each with the appropriate intake form and duration.
Patients book from your link
Share your Schedly link on your website, Google Business Profile, and patient communications. Patients self-select appointment types and available times.
Secure intake form collection
Collect symptoms, insurance information, and medical history before the appointment through encrypted intake forms.
Automated reminders reduce no-shows
Email and SMS reminders fire automatically before every appointment — cutting healthcare no-shows from 19% to under 6%.
Everything you need for this use case
HIPAA compliance with BAA
Schedly signs a Business Associate Agreement for all healthcare providers on Professional plans, covering the scheduling process under HIPAA.
Telehealth appointment links
Book telehealth visits with automatic Zoom for Healthcare link generation. Every patient receives a secure, unique meeting link.
Secure medical intake forms
Collect symptoms, medications, allergies, and reason for visit before appointments. All data encrypted per HIPAA requirements.
Insurance and demographics collection
Add insurance provider, policy number, and demographic questions to your intake form for complete patient information before arrival.
"Schedly made this use case trivially easy to set up. My clients love the self-serve experience, and I love that the whole thing runs on autopilot."
Patient Scheduling in Modern Healthcare: Meeting Expectations While Maintaining Compliance
Patient scheduling is undergoing a fundamental transformation driven by patient expectations formed outside healthcare. Patients who book restaurants through OpenTable, appointments through online booking, and travel through self-service platforms expect the same effortless booking experience from their healthcare providers. Healthcare practices that still require phone calls for scheduling face a structural disadvantage: call abandonment rates (patients who hang up before reaching a scheduler) are typically 20–30%, representing appointments that were never booked because the booking friction exceeded the patient's patience. Online self-scheduling reduces this abandonment to near zero while simultaneously extending booking availability to 24/7.
HIPAA-Compliant Scheduling: What Compliance Actually Requires in the Scheduling Context
HIPAA compliance in appointment scheduling requires attention to what constitutes Protected Health Information (PHI) in the scheduling context. The name, contact information, and appointment type collected during scheduling are considered PHI when combined with the identity of the provider — because they reveal that the individual is a patient of a specific healthcare provider. HIPAA compliance in scheduling requires: a Business Associate Agreement with the scheduling software vendor (covering the scheduling platform's handling of PHI), appropriate access controls ensuring only authorized staff can view patient scheduling data, minimum necessary data collection practices (collecting only the intake information necessary for the appointment), and breach notification procedures covering any incidents affecting patient scheduling data. Schedly provides BAA coverage for healthcare providers on Professional plans.
Telehealth Scheduling: Integrating Video Visits Into Your Appointment Menu
Telehealth adoption accelerated dramatically during the COVID-19 pandemic and has remained significantly elevated post-pandemic. Patients who experienced the convenience of video appointments for appropriate conditions — prescription renewals, follow-up consultations, mental health sessions, chronic condition management — have continued requesting telehealth options. Integrating telehealth appointments into your Schedly event type menu alongside in-person visits allows patients to self-select the appropriate care mode, reducing the phone call volume required to triage telehealth-appropriate vs. in-person-required appointments. Every telehealth appointment generates a unique, HIPAA-compliant Zoom for Healthcare link automatically — shared only with the confirmed patient and the provider.
Frequently Asked Questions
Stop Losing Bookings to
Scheduling Friction.
Schedly puts your calendar to work around the clock. Every lead, every client, and every meeting lands exactly where it should, automatically.